General conditions of sale

These General Terms and Conditions of Sale are described below:

  1. LUXES business hours are Monday to Friday from 8:00 to 13:30 and from 15:00 to 18:00. El horario de almacén para la recogida de material es de 9:00 a 13:00 y de 15:00 a 17:00 horas.
  2. The prices that will be communicated to the Customer as a result of the preparation of an offer do not include VAT. LUXES reserves the right to change these prices. The offers prepared and sent to the Client shall be valid for 30 calendar days. After this period, the conditions laid down therein may be subject to variation.
  3. LUXES offers its customers the possibility of obtaining discounts on cash sales. Discounts that will be expressly granted for each operation requested by the Customer.
  4. Customers can place orders by fax: 937909652, to the number of their usual sales representative, or by e-mail: In all cases, you must indicate in the order: Reference of each product, Description of the product and Quantity of units you wish to purchase.
  5. LUXES does not guarantee the permanent availability of its products, and the replacement and delivery times are always considered to be approximate.
  6. Transport costs to the place of destination for amounts less than €1.000.- shall be borne by the Customer. Alternatively, the latter can pick up the material at our warehouses: C/Antoni Gaudí, 7 Edificio Olimpic, 08349 Cabrera de Mar, Barcelona. For the Canary Islands, Ceuta and Melilla, the respective authorities may charge the corresponding import taxes (customs, IGIC, etc.). These costs shall always be borne by the purchaser.
  7. The transports and means of transport used for the shipment of goods are companies independent of LUXES. As our warehouse is considered the place of sale and delivery par excellence, all claims for possible delays in the reception, loss, theft, damage, etc., of goods that have left our warehouses and are in transit, must be resolved with the transport agency, which is solely responsible, expressly exonerating LUXES of any responsibility in this regard.
  8. Our prices will be reflected exclusive of tax for the quantities quoted. These amounts shall be increased by Value Added Tax, and/or any other applicable tax, as well as the application of Royal Decree 208/2005, corresponding to the eco-tax on “Waste Electrical and Electronic Equipment”.
  9. Products are guaranteed against manufacturing defects for two years from the time of purchase, except where other terms are stipulated. The characteristics of the products and all other indications described are understood to be approximate, and LUXES reserves the right to make any modification or technological or design update which, in its opinion, constitutes an improvement, without this being grounds for complaint by the Client.
  10. After-sales service: LUXES provides after-sales service for both structural and electrical repair at the customer’s expense, unless the product is within the warranty period. Repairs are carried out on our premises. If necessary, our engineers can travel to the customer’s premises to verify correct operation.
  11. LUXES products grant the right of return under the conditions specified on our website.
  12. Samples are available on request. They must be paid in full before being sent or collected by the customer or interested party. By bank transfer prior to acceptance of the order. See details on our website.
  13. The total or partial non-payment of any invoice shall entitle LUXES to suspend shipments of outstanding goods, until the total regularisation of unpaid invoices.